WhyNot.org

Everyone has a voice.

Overview

Whynot.org.au was established as a safe, open digital space for young people to share their thoughts and feelings. However, the platform currently faces a challenge: it is not yet the "thought-provoking community" it aims to be. This has resulted in low content volume, minimal interaction between members, and a gap between the website's performance and its core mission.

ROLE

UX & UI Designer

User Research, Market Analysis, User Flow, Lo-fi & Hi-fi Prototypes, Testing & Iterations

Background

What is WhyNot.org?

A platform to allow young people to have a voice. A place that was monitored and articles censored to keep the website safe. WhyNot is the only place that lets general people post thoughts. INKspire and Choma are similar platforms, just no contributions from general public.

WhyNot is for young people, by young people –
WhyNot is supported by the Y's across Australia.

double-diamond-empathize

Research

We started our research phase by defining our user and its challenges:

  • How do users engage WhyNot?
  • Is the platform meeting users’ expectations?
  • How users benefit from WhyNot?
  • Does WhyNot allow users to connect with their community?

We refined our user proto-persona to identify our user persona. Creating our user persona helped our team discover and discuss potential design solutions that might meet our real user needs.

Jakes’s user insight statement helped us understand his motivation & needs on how and why he would use our design. It also helped our team visualise aspects of the solutions created

What Users Actually Wanted & How They Wanted to Engage?